FEES AND REFUNDS
All enrolments are considered tentative until payment has been received. Full payment must be received before commencement of training course. In the event of a course being cancelled by AT&SI, a full refund will be given. If you choose to withdraw from training 7 days or less prior to course, you will be subject to administration costs of 25% of deposits paid. Withdrawal from a course without written notice in advance to AT&SI will result in automatic forfeiture of all fees paid. For refund, written notification MUST be given to AT&SI.
RESPONSIBILITIES OF STUDENTS
As a student, you are encouraged not to offend or threaten any other person, nor do anything to place any other person in danger. Also, you are encouraged not to harass, victimise or embarrass other people.
You must also follow directions of workplace health and safety practices, the policies of AT&SI and adhere to directions given by staff members or training facilitators.
RIGHTS OF STUDENTS
As a student you have a right to be free from any form of discrimination and /or harassment.
- You have a right to have your learning needs recognised and addressed by the training facilitator, and have a competent training facilitator who assist you to achieve the expected course outcome.
- You are entitled to be re-assessed if the competency is not achieved the first time.
- It is your right to have your privacy and confidentiality respected. ATSI will not release student information to any parties, unless we have obtained prior approval by the student. As a student you have access to your file upon request.
- A prompt refund of course fees is available where applicable.
- You are able to access a fair system to help with appeals, complaints and grievances. Please speak to your training facilitator about any of the above issues, or write to the National Training Manager.
DISIPLINE
You are reminded that any non compliance with AT&SI’s policies or Training staff directives will result in disciplinary action being taken. This could include counselling or exclusion from your course.
COURSE INFORMATION
For information about the course you are considering, ask the administration staff for the course brochure. It lists for you the course content, cost, prerequisites and vocational outcomes. Evidence must be provided to undertake studies requiring prerequisites. Evidence can be provided through industry experience or previous studies.
ACCESS AND EQUITY
AT&SI encourage every adult member of the community to attend our courses. AT&SI in particular encourages indigenous people, people with disabilities, and those who live in remote areas. AT&SI has strategies in place to ensure we provide an accessible and equitable service to our clients.
EQUAL EMPLOYMENT OPPORTUNITY
AT&SI is committed to enabling all students to have an equal opportunity to develop skills, advance their careers and balance work and personal commitments. A discrimination free work environment is the responsibility of all our staff.
STUDENT VERIFICATION
All course assessments are to be completed only by the enrolled student. AT&SI has a student verification process to ensure the student who enrolled in the course is the actual student who completed all assessment items. If it is discovered that a false declaration has been made, the student will be contacted and informed that they have not yet been deemed competent, and will meet with AT&SI personal to undergo further investigation into the verification of the assessment process. A refund will not be issued to false declarations.
COMPLAINTS RESOLUTION
AT&SI has a list of steps you should take if you as a student have a grievance. If you as a course participant, or your employer, has a grievance against administration, assessment, or training, you are encouraged to solve it with the director. AT&SI has procedures in place to deal with these issues. If you are unable to solve the problem then you are encouraged to contact the appropriate body.
LEGISLATION
AT&SI complies with Federal and State/Territory Privacy legislation, including the The Privacy Act 1988 and subsequent amendments.
The acts relevant to the operation of AT&SI as an RTO are:
- Workplace Health and Safety Act 1995 - Occupational Health and Safety and workplace harassment, victimisation and bullying is also found in the act
- The Vocational Education, Training and Employment Act 2000
- The Privacy Act 1988
- Anti Discrimination Act 1991 - Anti Discrimination
- Human rights and equal opportunity - Reference site only
RECOGNITION OF OTHER RTO QUALIFICATIONS AND ATTAINMENTSRecognition of Prior Learning is a way of recognising qualifications you have achieved, through previous informal and formal learning, or through work or life experiences .You can present a variety of different forms of evidence to prove that you are competent in the areas needed for the qualification or program you are undertaking. This evidence could include samples of work, references from people you have worked with, evidence of attendance at other training courses , etc. For more detailed inform about RPL, please contact our office.
ASSESSMENT OUTCOMES
Course participants are assessed as either ‘Competent’ or ‘Not Yet Competent’. Failure to achieve a competent result will require students to be re-assessed. Statements of Attainment will be issued within 21 days of course completion.
If you dispute and assessment outcome, you have the right of appeal. Contact AT&SI administration staff for the appropriate form.
LANGUAGE, LITERACY AND NUMERACY POLICY
Specific training packages require students to have a basic level of English language, literacy and numercy skills. All training material is presented in English. If you feel you may have difficulties achieving the course outcomes, please contact our office so we can discuss how we can provide support to ensure successful achievement of your qualification.
AT&SI is committed to providing assistance to people seeking to undertake training with AT&SI, who may have special literacy and numeracy requirements. AT&SI will provide individual assistance where possible to trainees who have literacy and numeracy s kill needs and will also provide referrals to specialist literacy and numeracy assistance agencies where appropriate.
If you have any questions about these terms and procedures please don't hesitate to contact AT & SI on 1300 130 636
|
